Support · Infercom

Will it last?

Ownership levelSubstantialnone·limited·partial·substantial·fullAnalytical input B · 74/100

This page is a projection of the one entry record, the Transparency factor that Support covers. The full verdict is set by all four factors together, floor-weighted so the weakest caps the whole.

Which domain expands which factor

AssessUse & modify + Transparency
ImplementData control + Doesn't fail you
UseDoesn't fail you
SupportTransparency

Security disclosure & trust centre

Infercom publishes a Trust Centre (infercom.ai/trust) that documents zero data retention, no-training, ISO 27001, the CSA AI security assessment, and GDPR / EU AI Act alignment. This is an explicit, first-party trust surface - more than most newly launched providers expose - and is the right starting point for a security review. A dedicated coordinated-vulnerability-disclosure channel (e.g. security.txt / bug-bounty) was not separately surfaced this session.

Support & community channels

Infercom is reachable directly and via the Opper AI gateway, alongside provider documentation. The breadth of community channels (Discord/forum) and the response commitments attached to paid tiers were not detailed in the sources reviewed, so confirm the support SLA that comes with your plan during onboarding.

How this scores

The ownership factor this domain covers, drawn from the one entry record.

TransparencyAre the binding terms published, legible and independently checkable?

Moderate

The no-storage/no-training posture is legible in the binding Privacy Policy whose clauses were read this session, and the DPA is a confirmed Art. 28(3) agreement; the served catalogue is open-weight and inspectable. Held to moderate because the sub-processor list is not disclosed and the DPA PDF's full clause text was unreadable behind the proxy (documented but unverified).

How this scores

Not a scored AOI dimension. For a hosted provider, transparency is whether the binding terms are published, legible and were actually read - the read/unverified evidence below, not a certification. A strong rating here must trace to a retrieved binding document.

What this means for adoptionYou substantially own EU-sensitive workloads here: zero retention, prompts never trained on, metadata-only logs and a portable open-weight exit keep your data yours, and the posture is read from a binding Privacy Policy and an Art. 28(3) DPA rather than a marketing page. It stops short of full because sovereignty is conditional - Infercom's own Privacy Policy routes the default Global Model Catalogue's non-EU-hosted prompts to the US under SCCs - the platform is newly launched with no verified uptime SLA, and the sub-processor list is undisclosed. Pin EU-hosted models and sign the DPA to keep data in EU jurisdiction.

Sources

The same evidence records as the entry sheet. Read means the text was verified; unverified means it is known to exist but not yet read.

Vendor announcementunverified2026-07-25

Luxembourg-headquartered sovereign inference platform serving open-weight models on SambaNova RDU hardware with OpenAI-compatible APIs, EU sovereignty by default.

Vendor announcementread2026-07-25

Trust Centre (marketing surface): zero data retention, prompts never used for training, usage logs metadata only (timestamps/token counts/model, no content) with 90-day retention, ISO 27001 certified, CSA AI security assessment (CSA STAR Level 1 / AI CAIQ v1.1.0) completed, GDPR and EU AI Act alignment, encryption in transit.

Third-party analysisunverified2026-07-25

SambaNova partnership announcement - Infercom as a sovereign AI provider, Luxembourg HQ, EU jurisdiction, Munich deployment, ISO 27001, GDPR-safe/EU-compliant.

Third-party analysisunverified2026-07-25

SambaNova & Infercom Q&A - EU-hosted models on dedicated SambaNova RDU (SN40L) hardware at Equinix Munich; native BF16; three-tier memory; up to 10x faster / 5x more energy-efficient than GPU alternatives; first datacenter late 2025.

Third-party analysisunverified2026-07-25

Independent gateway partnership - open-weight models on SambaNova RDU dataflow hardware across EU, US and JP regions, OpenAI-compatible, no vendor lock-in.

Vendor announcementread2026-07-25

Zero Data Retention glossary - after inference completes the data is gone; prompts are never used for training.

Vendor announcementunverified2026-07-25

EU Sovereign AI page - EU-hosted models keep data in the EU; data never leaves the European Union.

Privacy Policyread2026-07-25

Privacy Policy (binding, clauses read this session): "Infercom does not store, log, or retain the content of your prompts or model outputs" - inference data is processed transiently, passed to the inference engine and the content discarded - and Infercom "does not use inference data for model training, fine-tuning, or service improvement" for both EU-Hosted Models and the Global Model Catalogue.

Data Processing Addendumunverified2026-07-25

Data Processing Agreement v1.3 - an Article 28(3) GDPR controller-processor agreement with Infercom SCS (Luxembourg-incorporated), effective 2026-03-04, imposing Articles 28-33 processor obligations.

Privacy Policyread2026-07-25

Privacy Policy (binding, clause read this session): for Global Model Catalogue models not hosted on EU infrastructure, "your API requests (including prompt content) are routed to SambaNova's global infrastructure outside the EEA, primarily in the United States"; Infercom uses EC Standard Contractual Clauses (Decision 2021/914) as the primary transfer mechanism, with EU-US Data Privacy Framework certification as an additional basis.