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Support · DeepInfra

Will it last?

Ownership levelPartialnone·limited·partial·substantial·fullAnalytical input C ยท 60.4/100

This page is a projection of the one entry record, the Transparency factor that Support covers. The full verdict is set by all four factors together, floor-weighted so the weakest caps the whole.

Which domain expands which factor
  • AssessUse & modify + Transparency
  • ImplementData control + Doesn't fail you
  • UseDoesn't fail you
  • SupportTransparency

Security disclosure & trust centre

DeepInfra's public trust centre (trust.deepinfra.com/compliance) is the trust surface, covering its ISO 27001 / SOC 2 Type 1 / GDPR posture. A dedicated vulnerability-disclosure process - a published security.txt, advisory feed, or bug-bounty - was not surfaced this session, so for coordinated disclosure plan to go through the trust-centre/support contacts rather than a standing security channel.

Support & community channels

Support rests on product documentation (deepinfra.com/docs). The response commitments attached to each paid tier and the breadth of community channels (Discord/forum) were not detailed in the sources reviewed, so confirm the support SLA that comes with your tier during onboarding.

How this scores

The ownership factor this domain covers, drawn from the one entry record.

2

TransparencyAre the binding terms published, legible and independently checkable?

Moderate

The Terms and data-privacy docs are legible and the open catalogue is clear, but re-selling closed models under other vendors' terms adds routing opacity, sub-processors are undisclosed, and the SOC 2 Type designation sits on an unretrieved trust centre.

How this scores
Not a scored AOI dimension. For a hosted provider, transparency is whether the binding terms are published, legible and were actually read - the read/unverified evidence below, not a certification. A strong rating here must trace to a retrieved binding document.
What this means for adoptionYou substantially control your data on DeepInfra's own open-model serving: the retrieved Terms let you keep IP over your Submissions, and zero-retention plus no-training keep inputs and outputs yours, with the open checkpoints a clean portable exit. Ownership is capped at partial because that control is not uniform - the re-sold closed models (Claude, Google) are transferred to those vendors and carry their data terms, not DeepInfra's, so route no sensitive data through them - and US-only residency rules it out where EU data sovereignty is required.

Sources

The same evidence records as the entry sheet. Read means the text was verified; unverified means it is known to exist but not yet read.

Documentationread2026-07-25
DeepInfra data-privacy documentation: zero-retention by default, only debugging metadata (request ID, cost, sampling parameters) is logged, batch/bulk data is held encrypted on disk then deleted after a short retention period, it does not train on submitted data, it runs on secure US-based data centres, and it is SOC 2 and ISO 27001 certified.
Privacy Policyread2026-07-25
DeepInfra data-privacy statement: it does not use API data for training except when using Google or Anthropic models, where the receiving company's training policy applies - if you use a Google model, Google stores the output per its Privacy Notice; if you use an Anthropic model, Anthropic stores the output per its Trust Centre.
Terms of serviceread2026-07-25
DeepInfra Terms of Service: 'When you submit data, content, materials, or requests into models through DeepInfra (Submissions), you retain any intellectual property rights over such Submissions, which will remain private'; DeepInfra does not share data with third parties except when using Google or Anthropic models, where it is required to transfer data to those endpoints to fulfil the request.
Securityunverified2026-07-25
Trust centre (Sprinto-powered) is stated to list SOC 2 Type 1 (not Type II) and ISO 27001; the SOC 2 Type designation, sub-processor list and ISO 27701 status were not read verbatim this session - documented but unverified.
Third-party analysisunverified2026-07-25
Among the cheapest providers (third-party pricing research): per-token e.g.
Documentationread2026-07-25
DeepInfra data-privacy documentation states it runs on secure US-based data centres; no EU data-residency option was surfaced.
Third-party analysisunverified2026-07-25
Serves ~77-90+ open models over an OpenAI-compatible API on NVIDIA GPUs plus per-hour GPU instances; also re-sells some closed models (Anthropic Claude, Google).